Returns and Refunds

Your share arrives fully frozen in insulated boxes. Open and check it as soon as it lands. If anything is damaged, defective, thawed, or incorrect, email support@reynoldsranchbeef.com within 30 days of delivery so we can resolve it.

• Include your order number and a short description of the problem.
• Photos of the packaging and the affected cuts help us sort it out fast.
• Items reported for return should be in their original condition and packaging.

Depending on the issue, we'll replace the affected cuts, credit them, or refund them.

Beef shares are custom, perishable food products cut to your specifications. Because of that, we can't accept standard change-of-mind returns once processing has begun. That limit exists for food-safety reasons — not to avoid taking care of you. For any genuine quality or fulfillment issue, we will make it right.

Deposits reserve a specific animal and processing slot, so they are non-refundable except where Reynolds Ranch is unable to fulfill your share. In that case your deposit is refunded in full.

Internal note — confirm before launch: Cameron to confirm the deposit-refund terms above (non-refundable except on ranch-side fulfillment failure) before this page goes live.

Reach us any time at support@reynoldsranchbeef.com or through the contact form on this site.